Privacy Policy – JNM Plumbing

At JNM Plumbing, we are committed to protecting your privacy and ensuring your personal information is managed responsibly. This Privacy Policy explains how we collect, use and safeguard your information when you interact with our business online or offline.

1. Information We Collect
We may collect personal information such as:

• Your name

• Phone number, email address and address

• Details you provide when requesting a quote or service

• Job site information and project requirements

We may also collect basic website usage data (such as IP address, device type and pages viewed) to help improve site performance and user experience.

2. How We Use Your Information
Your information may be used to:

• Respond to enquiries and provide quotes

• Schedule and complete plumbing and gas services

• Send confirmations, invoices and service-related updates

• Improve our customer service and website

• Meet any legal or regulatory obligations

We do not sell or share your information for marketing purposes.

3. Sharing Your Information
We may share your information only when necessary, such as:

• With trusted service providers (e.g., billing software or logistics partners)

• To comply with legal obligations or regulations if required

Any third parties are required to store and handle your information securely.

4. Data Security
We take reasonable steps to protect your personal information from loss, misuse or unauthorised access.
Data may be stored in secure cloud-based systems or local storage with restricted access.

5. Cookies & Website Analytics
Our website may use cookies and analytics tools to improve performance.
You can disable cookies in your browser settings at any time.

6. Your Rights
You may request:

• Access to the personal information we have about you

• Corrections to any inaccurate information

• Removal of your personal information (where legally permitted)

To make a request, please contact us using the details below.

7. Contact Us
If you have any questions about this Privacy Policy or would like to request access to your personal information, please contact:

JNM Plumbing
A: 3961 Putty Road, Colo Heights NSW
P: 0417 676 606
E: jnmplumbing1@gmail.com
ABN: 30 958 775 079
Plumbing & Gasfitting Licence: #362898C